Welcome to Metronomia UG (“we”, “our”, or “us”). This Privacy Policy (the "Policy") governs the manner in which we collect, use, disclose, and safeguard personal data provided to us through the website, www.metronomiaug.com (the "Site"). This Policy is intended to ensure compliance with the Data Protection and Privacy Act, 2019 of Uganda and is formulated in accordance with applicable data protection standards. It is binding on all users and visitors of the Site. Your access and continued use of the Site constitutes express agreement to the terms of this Policy.

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1. Who We Are

Metronomia UG is a legally registered music and creative enterprise incorporated in Uganda. As a personal brand, Metronomia UG represents an independent artist engaged in original music creation, live performance, digital content development, and the sale of branded merchandise.

This Site serves as the official digital presence of the artist. It is designed to showcase music, promote performances, offer exclusive content, facilitate fan engagement, and provide an e-commerce platform for merchandise. It also functions as a central hub for information on upcoming releases, public appearances, and artistic collaborations. as the artist's official digital platform to showcase music, share exclusive behind-the-scenes content, facilitate fan engagement, sell merchandise, promote upcoming performances, and offer both commercial and creative services.

For data protection concerns, inquiries, or requests, please contact:
Email: bookings@metronomiaug.com

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2. Scope and Applicability

This Policy applies to all personal data voluntarily submitted to the Site, whether through newsletter signups, contact forms, purchases, or browsing activities. It applies to all users, regardless of geographical location, to the extent permissible under Ugandan law.

 

3. Categories of Information We Collect

a) Personal Data

We may collect and process:

• Names, email addresses, and postal addresses

• Payment-related details (processed by secure third-party platforms)

• Account or subscription preferences

• Any data voluntarily submitted via forms, email, or content uploads

b) Technical and Usage Data

Automatically collected via cookies, log files, and analytics tools:

• IP addresses

• Browser types and device identifiers

• Duration of site visits, pages viewed, and interaction behavior

c) Cookies and Tracking Technologies

We use both session and persistent cookies for authentication, preference storage, and analytics. Cookies may be disabled via your browser; however, this may impair certain functionalities of the Site. By using the Site, you consent to our use of cookies unless disabled.

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4. Legal Basis for Processing

We rely on the following lawful grounds for processing personal data:

• Consent: For direct marketing and subscription communications

• Contract: For the processing of transactions and fulfillment of merchandise purchases or event-related services

• Legal Obligation: To comply with regulatory or statutory obligations

• Legitimate Interest: In improving services, preventing fraud, or enhancing user experience

We will not collect any personal data unless it is legally justified, necessary for the stated purposes, and proportionate to the intended outcome.

 

5. Purpose of Data Use

Personal data is processed solely for the following legitimate and lawful purposes:

• Fulfilling orders, responding to service requests, and providing updates

• Personalizing content and improving user experience

• Conducting internal analytics and operational audits

• Compliance with Ugandan statutory and regulatory obligations

Any secondary use or further processing shall be subject to your renewed, explicit consent.

 

6. Disclosure and Sharing of Information

We do not lease, sell, or disseminate your data for direct monetary gain. However, we may disclose personal data under the following conditions:

• To verified third-party processors (e.g., payment gateways, email services) under written data protection agreements

• To regulatory authorities where legally mandated

• To legal or financial advisors to establish or defend legal claims

All recipients are contractually obligated to uphold strict confidentiality and security standards.

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7. Cross-Border Data Transfers

Where data is transferred outside Uganda (e.g., to service providers based in the EU or USA), we shall ensure the receiving jurisdiction maintains adequate levels of protection as defined under Section 19 of the Uganda Data Protection and Privacy Act. We shall implement legally recognized safeguards such as Standard Contractual Clauses or equivalent regulatory authorizations.

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8. Data Subject Rights

You have the following rights with respect to your personal data:

• Right to access and obtain a copy of your data

• Right to rectify inaccuracies

• Right to withdraw consent at any time (without affecting prior lawful processing)

• Right to restrict or object to processing

• Right to lodge a complaint with the Personal Data Protection Office (NITA-U)

All requests will be honored within the legally mandated timelines and may require verification of identity.

 

9. Data Retention and Deletion

We retain personal data for as long as reasonably necessary to fulfill the stated purpose or as required under the law. Upon expiration of the retention

period, data is either securely deleted or irreversibly anonymized unless otherwise required for statutory audits, legal claims, or dispute resolution.

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10. Children’s Data

Our services are not directed to children under 18 years. We do not knowingly collect personal data from minors. If discovered, such data will be expunged without undue delay, and the guardian or parent will be notified where appropriate.

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11. Information Security

We implement administrative, physical, and technological safeguards to prevent unauthorized access, loss, or misuse of your data, including:

• SSL encryption during data transmission

• Role-based access restrictions

• Regular security assessments

However, due to the inherent risks associated with internet communication, we make no guarantees as to the absolute security of any information transmitted or stored.

 

12. Third-Party Links and External Platforms

This Site may contain external links, embedded content, or redirect services. We assume no responsibility for the content, practices, or data handling policies of third-party websites. Users are encouraged to independently review their terms.

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13. Modifications and Revisions

We reserve the right to revise this Policy at any time. All changes will be posted on this page and, where appropriate, notified to you via email. Your continued use of the Site constitutes acknowledgment and acceptance of the updated terms.

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14. Subscription Terms

By subscribing to our communications, you agree to receive emails, updates, offers, and promotional content from Metronomia UG. Your subscription is entirely voluntary and may be terminated at any time by clicking "unsubscribe" in any of our emails.

Subscription services are governed by the same data protection principles and are not sold or misused. Commercial communications are clearly distinguished from transactional communications.

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Changes to this Privacy Statement

Our Privacy Statement may be updated from time to time to take account of changes to our operations or practices and, further, to make sure it remains appropriate to any changes in law, technology, and the business environment. When we make changes to this Privacy Statement, we will revise the “last updated” date at the bottom of this Privacy Statement. We recommend that you check this page from time to time to inform yourself of any changes in this Privacy Statement.

If we make any material changes in the way we collect, use, and share personal data, we will notify you.

Any personal information held will be governed by our most recent Privacy Statement.

This Privacy Statement was last updated on 19th June 2025.